Hi folks, Sorry to bother again. I tried multiple combinations of X-axis, data series, filtered or not and I still can't get stats about the first-time-response-escalated tickets.
Any clue to achieve this ? Thanks, Ionel Le 15 déc. 2010 à 14:55, GARDAIS Ionel a écrit : > Hi, > > I'm trying to generate a graph for tickets that has been escalated for first > response time. > I created a TicketAccumulation statistic, with the first response time > escalation as the X axis and the queue as the data source. > > Unfortunately, I only get a flat line, whereas I know that tickets has been > escalated in the chosen time-frame. > For instance, a ticket has been created on Dec-08. The queue where it lives > in had a first response time escalation set to 360 minutes. > The agents get an email after that time but the ticket is not shown in the > graph. > > > Does it only retrieve the "currently escalated" tickets or "all tickets that > has been escalated" ? > > My need is to get an history of all tickets that has been > first-time-response-escalated during the last X weeks. > > Thanks, > Ionel > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
