Yes, that's what agents are doing today - but customers aren't coming back to the web app to see them.
On 1/13/11, Elva Novoa <[email protected]> wrote: > You can add an "external note", this way, your customer will be able to > see it from the customer interface :-) . > > I hope this helps! > > Regards, > Elva > > On 1/13/2011 4:12 PM, Hugh Kelley wrote: >> Can a "reply" pull-down be added to the ticket zoom next to the "move >> queue" >> pull-down via sysconfig? >> >> In our case, agents may add many notes to a ticket between replies and it >> is >> somewhat tedious to search all the way through the article list for the >> last >> reply-able entry. >> >> Hugh >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- > Elva María Novoa del Toro > > Research & Development > > > OTRS Lab, S.A. de C.V. > > Parque de Software, Módulo A1, Circuito Norte 100 > > Parque Industrial Zapotlan 2000 > > 49000 Ciudad Guzmán, Jalisco > > MEXICO > > > > T: +52 33 4777 3861 > > I: www.otrs.com/ > > Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: > http://www.otrs.com/ > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
