I guess it has nothing to do with permissions. The dashboard, unlike the queue view, only lists tickets which are unlocked. As soon as an agent is working on a ticket, it's removed from the queue view.
-- Mike On Friday, January 14, 2011, Szostak Grzegorz <[email protected]> wrote: > Dear all,We have 2.4 setup and it was set up with only one default group: > users.After 2 months, we decided to add new groups and reassign > permissions.Basic setup is like this: > Queue A -> Group AUser has rw permission to Group AQueue A has 1000 > ticketsAfter reassignment of rights - user let say john, can't see all 1000 > tickets in AgentTicketQueue - the numbers on page are lower than when user > saw in that queue when he had right rw to users group, but on dashboard, the > numbers for new tickets in "my queues" are ok. > What is wrong? > BTW, when john opens AgentTicketQueue and set different order for tickets in > queue A there are tickets from end to beggining but middle tickets aren't > browsable. > > Best regards, Grzegorz > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
