Thanks for the tip Alexander. I looked into the user manual, not the developer one :)
Got an harder request : is it possible to specify the number of included replies instead of a number of chars ? That is, to include the two last replies only (for long-lasting threads) ? Thanks, Ionel On 01/19/2011 07:59 AM, Alexander Halle wrote:
Gardais Ionel wrote :Is it possible to limit the size of the included body in the Agent ResponseFormat ? Maybe like $QData{"Body"}[40] ?Hi Ionel, it is, please try $QData{"Body","40"}. These template commands are described in the developer manual at http://doc.otrs.org . Regards Alexander
-- Ionel GARDAIS Tech'Advantage CIO - IT Team manager
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