Hi,
I have a very annoying problem with OTRS and the SOAP::Lite interface.
I have an instance of OTRS running which I used SOAP to connect to, everything
works just fine. The base operating system is CentOS 5.5, OTRS version is 3.0.5
and SOAP::Lite is installed in version 0.710.10 (since 7.12 is not supported
according tootrs.CheckModules.pl).
I use SOAP::Lite (same version) on a monitoring system to create and retrieve
tickets from OTRS. As said before, this all runs perfectly well.
Now I set up another system from scratch for a demo. Same OS version, latest
patches, same SOAP::Lite version, same OTRS version ... all relevant parts seem
to be identical. With one exception: Accessing OTRS via SOAP does not work at
all. On the client side, I just get a '500 internal server error', on the
server side there is exactly nothing in the error_log of httpd, nothing in
OTRS's system log, and just the following in the Apache access log:
172.16.40.101 - - [20/Jan/2011:11:44:07 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:11:45:30 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:11:45:32 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:11:47:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:11:51:13 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:11:51:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:12:08:41 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
172.16.40.101 - - [20/Jan/2011:12:08:52 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500
638 "-" "SOAP::Lite/Perl/0.710.10"
... which is not very enlightening. I restarted the httpd, rebooted the server
- nothing changes.
One difference: OTRS has been set up without mail access on the demo system,
since there is no mail server in the demo environment. Tickets are only opened
by the monitoring system, never by mail, and there also should be no
notifications.
Has anyone seen that before? Apart from that, OTRS runs fine.
The output of otrs.CheckModules.pl:
[root@neos-otrs1 bin]# ./otrs.CheckModules.pl
o CGI............................ok (v3.50)
o Crypt::PasswdMD5...............ok (v1.3)
o CSS::Minifier..................ok (v0.01)
o Date::Format...................ok (v2.22)
o Date::Pcalc....................ok (v1.2)
o DBI............................ok (v1.52)
o DBD::mysql.....................ok (v3.0007)
o Digest::MD5....................ok (v2.36)
o Digest::SHA::PurePerl..........ok (v5.48)
o Encode::HanExtra...............Not installed! (Optional - Required to
handle mails with several Chinese character sets.)
o GD.............................Not installed! (Optional - Required for
stats)
o GD::Text....................Not installed! (Optional - Required for
stats.)
o GD::Graph...................Not installed! (Optional - Required for
stats.)
o GD::Graph::lines............Not installed! (Optional - Required for
stats.)
o GD::Text::Align.............Not installed! (Optional - Required for
stats.)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o JavaScript::Minifier...........ok (v1.05)
o JSON...........................ok (v2.50)
o JSON::PP....................ok (v2.27103)
o JSON::XS....................Not installed! (Optional - Install it for
faster AJAX/JavaScript handling.)
o LWP::UserAgent.................ok (v2.033)
o Mail::Internet.................ok (v2.07)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.01)
o MIME::Base64...................ok (v3.07)
o MIME::Tools....................ok (v5.428)
o ModPerl::Util..................ok (v2.000004)
o Apache::DBI.................Not installed! (Optional - Improves
performance on Apache webservers with mod_perl by establishing persistent
database connections.)
o Apache2::Reload.............ok (v0.11)
o Net::DNS.......................ok (v0.59)
o Net::POP3......................ok (v2.29)
o Net::IMAP::Simple..............ok (v1.2017)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.15)
o Net::SMTP::SSL..............ok (v1.01)
o Net::SMTP::TLS::ButMaintainedok (v0.13_01)
o Net::LDAP......................Not installed! (Optional - Required for
directory authentication.)
o PDF::API2......................Not installed! (Optional - Required for PDF
output.)
o Compress::Zlib..............ok (v2.033)
o SOAP::Lite.....................ok (v0.710.10)
o Text::CSV......................ok (v1.21)
o Text::CSV_PP................ok (v1.29)
o Text::CSV_XS................Not installed! (Optional - Optional, install
it for faster CSV handling.)
o XML::Parser....................ok (v2.34)
What did I miss? Is there any way to increase the verbosity of the system log?
Cheers,
Peter.
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