Hi there,
I am now confident about themes but here I have a problem
I want to personalize the search
So I modify the agentticketsearch dtl files
Like other screens you can put in comment the general code about freetext and
then select the ones you like:
General code:
<!-- dtl:block:TicketFreeText -->
<tr>
<td width="50%"
class="contentkey">$Data{"TicketFreeKeyField"}</td>
<td width="50%"
class="contentvalue">$Data{"TicketFreeTextField"}</td>
</tr>
<!-- dtl:block:TicketFreeText -->
Additional code you can place:
#<!-- dtl:block:TicketFreeText1 -->
# <tr>
# <td class="contentbody">$Data{"TicketFreeKeyField1"}</td>
# <td class="contentbody">$Data{"TicketFreeTextField1"}</td>
# </tr>
#<!-- dtl:block:TicketFreeText1 -->
You have to remove the # and for that part (and put in # the general code) and
then it normally works (for all other screens it is ok)
But here it does not work, the only place where you can select freetext is via
the sysconfig menu (admin) but then it is not about theme, it becomes a general
setting.
Am I doing something wrong or is it yet not possible to customize the search
function via themes, or is it a bug?
Thanks for your help
PS: additional question: how do you clean the data base of freetext because in
the search functions I can see everything I have tested for freetext1 but I
want to propose/display only the last occurrence ...
Philippe Martignier
Communications Division
Customer Service Section
Email : [email protected]<mailto:[email protected]>
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
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