Thanks, I'll try to do that.
Claude
-------- Message original --------
Sujet : Re: [otrs] How to know time between create-time and move-time
De : Nils Leideck <[email protected]>
Pour : User questions and discussions about OTRS. <[email protected]>
Date : 02/02/2011 15:38
On 01.02.2011, at 14:58, claude wrote:
How can I configure a stat to know time between creation in the queue and move
in another queue?
I recommend to spent some time on the article and ticket history tables in OTRS
database.
There you probably will have all the details and all you need in addition is a
tool for reporting with some individual logic for your requested KPI.
This KPI can’t be generated by an build-in stat yet. If you don’t want to
develop by you own, contact OTRS for commercial support!
Hope that helps ;-)
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
