Greetings,
I'm trying to set up some generic agent jobs to delete specific
notification tickets that don't need to be saved after they're closed
and have aged past 90 days.
When I set up a search critera with a specific "from" address, status =
closed successful, and closed time before 3 months I get 834 results.
Unfortuantely, when I set up a Generic Agent to delete these tickets
with identical criteria, it says "0 Tickets affected! What do you want
to do?".
I've come across this about a half dozen times tonight with different
searches I've tried, while deleting old SPAM tickets and junk that
doesn't represent a real ticket but has been cluttering up my database.
What am I doing wrong?
--
---
- Nick Bright
Network Administrator
Valnet
Tel 888-332-1616 x 315
Fax 620-331-0789
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
