Hi!
The next version of the app (including this bugfix) is planned for mid
of march.
Greets,
Marc
Am 24.02.2011 22:14, schrieb Luis "Vox" Garza:
Thanks a lot...I'll be very happy once the update hits the app store...I can't
stand the users' whinning here anymore lol!
From: "Carlos Rodríguez"<[email protected]>
To: "User questions and discussions about OTRS."<[email protected]>
Sent: Wednesday, February 23, 2011 6:16:58 PM
Subject: [otrs] Fwd: OTRS-iphone can't change ticket owner
Hi Luis
I' ve create a Bug on the bugzilla you can check the advance of the bug here:
http://bugs.otrs.org/show_bug.cgi?id=6948
((enjoy))
Carlos Rodríguez
Begin forwarded message:
From: Marc Nilius<[email protected]>
Date: February 23, 2011 2:53:19 AM CST
To: Carlos Rodriguez<[email protected]>
Subject: Fwd: [otrs] OTRS-iphone can't change ticket owner
-------- Original-Nachricht --------
Betreff: [otrs] OTRS-iphone can't change ticket owner
Datum: Tue, 22 Feb 2011 11:35:35 -0600 (CST)
Von: Luis "Vox" Garza<[email protected]>
Antwort an: Luis "Vox" Garza<[email protected]> , User questions and discussions
about OTRS.<[email protected]>
An: OTRS<[email protected]>
Hi
Well, after managing to fix the broken upgrade problem I had, now I'm back at
the basic error that made me look at the upgrade...but that wasn't fixed by
fixing otrs :)
Here's the thing...I can't change ticket owners with the iphone app...when I
try to select an owner in the move-ticket screen, I get:
Warning
There are no options available for this field.
Please contact your administrator for assistance.
Unfortunately, the administrator is me :)
I activated the debugging logs for the iphone plugin thing in otrs, and I see
two lines whenever I try to select a new owner in the iphone app:
[2011-02-22 12:19:48][Debug] [Inbound]
[User=vox&Password=****&Object=CustomObject&Method=UsersGet&Data={"AllUsers":"1","QueueID":"19"}
[2011-02-22 12:19:48][Debug] [Outbound]
[{"Result":"successful","Data":[{"3":"*******************","2":"Garza Luis
(vox)","5":"*********************"}]}
(substituted ***** for the name of the two agents that show up in that line).
So...the log by itself tells me it should work...but the app says no :(
Any help would be greatly appreciated...the iphone app has become the main
ticket manipulation tool for most of the agents here (we tend to not be at the
office much)...I'm facing a revolt here! :)
Thanks in advance
Luis
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