Hi Hugh, The problem is that you have a Content-ID in your email for this attachment although it's not in-line. This causes some MUA's (Outlook) to 'hide' it.
This only occurs if you used WebUploadCacheModule::FS and has been fixed already, see http://bugs.otrs.org/show_bug.cgi?id=6628 -- Mike On Sat, Feb 26, 2011 at 3:28 AM, Hugh Kelley <[email protected]> wrote: > Interestingly, this works (application/octet-stream instead of > application/pdf): > > Content-Type: application/octet-stream; > > name="AD Group Membership Report.pdf" > Content-Transfer-Encoding: base64 > Content-Description: AD Group Membership Report.pdf > Content-Disposition: attachment; > filename="AD Group Membership Report.pdf" > > Hugh > > > > On Fri, Feb 25, 2011 at 9:18 PM, Hugh Kelley <[email protected]>wrote: > >> When I submit/reply to tickets via email with PDF attachments, those >> attachments do not appear in the UI with the articles. >> >> However, If I go to "Plain Format" I see them in the MIME content of the >> article and if I "Download this email" they are there as well. >> >> I have installed the *PDF::API2 * module and don't see any log errors. >> >> I have tried the following combinations, each with the same results. Is >> there another sysconfig option I need to set? Other attachments do appear. >> >> Content-ID: <AD Group Membership Report.pdf> >> Content-Disposition: attachment; >> filename="AD Group Membership Report.pdf" >> Content-Type: application/pdf; >> name="AD Group Membership Report.pdf" >> Content-Transfer-Encoding: base64 >> >> >> Content-Type: application/pdf; >> name="AD Group Membership Report.pdf" >> Content-Transfer-Encoding: base64 >> Content-ID: <AD Group Membership Report.pdf> >> Content-Description: AD Group Membership Report.pdf >> Content-Disposition: attachment; >> filename="AD Group Membership Report.pdf" >> Content-Location: AD%20Group%20Membership%20Report.pdf >> >> >> The system is: >> >> - OTRS 3.0.3 >> - IIS 7.0 with PerlEx. >> - Exchange and hMailServer are relaying the messages. >> >> >> >> Hugh >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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