Hi folks,
I understand the point about not deleting users as described here:
http://doc.otrs.org/2.0/en/html/x694.html
'To keep the consistency of the data for OTRS it is not possible to
delete a user. To deactivate a user account set it to "invalid" or
"invalid-temporarily".'
I am just at the very beginning of my installation, and testing out LDAP
integration to an Active Directory server. I am trying to use
AuthSyncModule::LDAP::UserSyncInitialGroups so that once a user is
authenticated, it automatically transfers their user information from
LDAP to the OTRS database, AND (what UserSyncInitialGroups does
specifically) adds them to the 'admin' group. However when I first
tested this I had it set only to add them to the 'users' group. And it
seems like it ony does this step on the very first time the user logs
in. So now to test that it correctly adds a user to the 'admin' group
the first time they log in, I really think I do need the user delete
capability, so that my test user can log in for the "first time" again.
This is an Ubuntu 10.04 system, with otrs 2.4.7-1ubuntu0.1 and
postgresql 8.4.7-0ubuntu0.10.04.
So I guess the question is probably, can I just use the psql command
line client, and delete the relevant rows (say, for user id 2 if that's
the one I want to re-test) from the Postgres tables 'users',
'user_preferences', and (if that was indeed the highest user id and I
want it to get re-used when the user is added again) update the
last_value column in the 'users_id_seq' table. Is this the right
approach or are there too many other tables that would need to be kept
consistent for this to work. Note that I have not manually added any
users to any groups, I have not added any tickets, roles, or anything
else. All I have done since the install is test this user login stuff,
and view (not change) things.
Thanks in advance for any suggestions.
Martin
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