Dear Viktor, sry, I do not see your point if you want to have the reply-to address always be the support@ one... ;-)
Am I confused ?? Cheers, Nils On 03.03.2011, at 08:15, Eszenyi Viktor wrote: > Thanks for the reply. The main reason for the two address is that we use > support@ for "traditional" two-way communication with the customers, and > that's the mail address fetched by OTRS, while otrs@ is used only for one-way > notification. So in case the customer wants to reply, the "reply-to" would be > the usual address. But I think we might consider using only the support@ > address, if there is no solution for this. — Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
