I'd suggest splitting the ticket to converse with the supplier. On Mon, Mar 7, 2011 at 6:17 AM, Fernando Frediani (Qube) < [email protected]> wrote:
> Hi folks > > > > I have been running OTS for years here without smoothly. Recentlly we > wanted to give our customer access to the Customer interface, however faced > an issue that perhaps some of you can advise about. > > > > When a ticket is opened by the customer on the course of the conversation > we send emails internally tor to our suppliers for something related to the > resolution of that ticket, without of course including the customer’s email. > > If the customer logs in on the Customer interface he can see those emails. > Any chance that can be hidden or filtered to only those emails which > includes his email address or a group of emails from people from the same > customer’s company ? > > > > Thanks > > > > Regards, > > > > *Fernando Frediani* > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
