Hi Wes, We have a similar bug open: http://bugs.otrs.org/show_bug.cgi?id=5513
<http://bugs.otrs.org/show_bug.cgi?id=5513>If I'm not mistaken, it only happens with spam emails which are syntactically invalid, plus only if you're using an ISO mysql database. Can you confirm this? -- Mike On Wed, Mar 9, 2011 at 3:12 AM, <[email protected]> wrote: > OTRS 2.4.9 > > > I was checking my system log and there was this set of errors from > overnight... > > Tue Mar 8 00:10:04 2011 error OTRS-PM-1 Can't process mail, > see log sub system! at /opt/otrs/bin/PostMaster.pl line 117. > Tue Mar 8 00:10:04 2011 error OTRS-PM-1 Can't process email > with MessageID <<[email protected]>>! Please > create a bug report with this email (From: [email protected], Located > under var/spool/problem-email*) on http://bugs.otrs.org/! > Tue Mar 8 00:10:03 2011 error OTRS-PM-1 Can't get ArticleID > from INSERT! > Tue Mar 8 00:10:03 2011 error OTRS-PM-1 Illegal mix of > collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for > operation '=', SQL: 'SELECT id FROM article WHERE ticket_id = ? AND > a_message_id = ? AND a_from = ? AND a_subject = ? AND incoming_time = ?' > Tue Mar 8 00:10:03 2011 notice OTRS-PM-1 New Ticket > [18467/Can’t copy .wav] created (TicketID=8589,Queue=AutoDuck > Support,Priority=3 normal,State=new) > > > > I'm not sure what I'm supposed to do here. I looked in /opt/otrs/var/spool > and I see a file there, but what do I do with it? > > Thank you. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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