Dear Ajmal, On 21.03.2011, at 09:30, Ajmal Ahmed wrote:
> Is it possible to configure OTRS as to achieve the following objective: > > • Mails when sent to a specific DL (Distribution List) in cc should not > create tickets, but instead inform the user to mark the id in ‘To’ field if > the intention is to raise ticket and archive/delete the mail. > > Presently, this can be done for single ID only, using ‘When I’m in cc option’ > of outlook. How can this be achieved for multiple DL’s Ex: Sys Admin DL, DB > Admin DL, MW Admin DL etc. you could setup a PostMaster filter that stores the new ticket in a separated queue with a special auto response. -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
