Dear Robert, On 22.03.2011, at 23:32, Robert Poreba wrote:
> I tried setting it up in using both > http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ and > TicketTemplate-0.1.94 module from OPAR but no luck (the dropdown box is empty > until I select the customer). A Service in OTRS always belongs to a customer. Therefor you cannot preselect it without a valid customer selected before. You could try to provide the customer as well (or a pseudo one) and then assign the Service... but this needs to be tested. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
