The problem you have is that OTRS does not neccesarily look for the
Ticket.xml in the current directory, it looks for the file in a directory
under $Self->{Home}, which is defined in Kernel/Config.pm
This means that if you have
/opt/otrs_foo
/opt/otrs_bar
and the file /opt/otrs_bar/Kernel/Config.pm contains '/opt/otrs_foo' as
$Self->{Home}, and you run otrs.RebuildConfig.pl in the otrs_bar directory,
it will try and parse the XML files inthe other directory.
I'm guessing your fixing the wrong XML file.
--
Mike
On Wed, Mar 23, 2011 at 2:34 PM, Danail Petrov
<[email protected]>wrote:
> Hello, Mike, and thank you for your fast response!
>
>
>
> I have restored the old Ticket.xml file, yet nothing happened. I tried to
> diagnose this error in question by using the xmllint binary – haven’t found
> anything suspicious
>
>
>
> Thank you for your pieces of advice! I do believe that you’re absolutely
> right and totally agree with you (for using separate .xml files instead of
> editing the existing ones).
>
>
>
> I still experience this issue and I have no idea what should I do in
> further, in order to fix it. I have even tried to run this application
> (RebuildConfig.pl) from older version (located in /opt/otrs_old, which is
> ver. 3.0.4) – got the same error, again.( I just noticed that I haven’t
> mention the version I’m currently using – is 3.0.6. )
>
>
>
> otrs:/opt/otrs_old# pwd
>
> /opt/otrs_old
>
> otrs:/opt/otrs_old# bin/otrs.RebuildConfig.pl
>
> mismatched tag 'Hash'
>
>
>
> What is in common with these otrs versions?
>
>
>
> Kind regards,
>
> Dani
>
>
>
> *From:* [email protected] [mailto:[email protected]] *On Behalf Of
> *Michiel Beijen
> *Sent:* Wednesday, March 23, 2011 11:06 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] otrs.RebuildConfig.pl returns mismatched tag 'Hash'
>
>
>
> Hi Danail,
>
> Probably your Ticket.xml file is no longer correct. A few hints:
>
> * Try using 'diff Ticket.xml.old Ticket.xml' -> in case you did not make a
> backup, please download the file from http://source.otrs.org
> * Try running 'xmllint Ticket.xml' -> this will warn in case your XML is no
> longer valid and will hint to where this might be.
> * If you want to add configuration, it's nice to do it in an XML, but
> please leave OTRS's XML files untouched. This will make upgrading MUCH
> easier; simply create a file called Danail.xml and it will be read
> automatically.
> * If you just wanted to change some configuration values, please use Admin
> > SysConfig in the web interface.
>
> --
> Mike
>
> On Wed, Mar 23, 2011 at 9:09 AM, Danail Petrov <[email protected]>
> wrote:
>
> [image: Description: cid:[email protected]]
>
> Hello guys (and girlsJ),
>
> This is my first post here and I hope it will not violate any list rules.
>
>
>
> I have successfully installed OTRS and started to customize it for my
> needs. I tried to edit the content of Kernel/Config/Files/Ticket.xml In
> order to implement some functionality. Unfortunately I got stuck on
> something, which I believe it’s kind of bug or something.
>
>
>
> Check the following snipped:
>
>
>
> otrs:~# su - otrs
>
> otrs@otrs:~$ id
>
> uid=1001(otrs) gid=1001(otrs) groups=33(www-data),1001(otrs)
>
> otrs@otrs:~$ perl bin/otrs.RebuildConfig.pl
>
> mismatched tag 'Hash’
>
>
>
> I thought that maybe I did something wrong and I returned back the old
> Ticket.xml file. Nothing helped.
>
>
>
> The result now is that I am not able to perform any configuration changes
> via AdminSysConfig. I got the same error:
>
>
>
> Software error:
>
>
>
> mismatched tag 'Hash'
>
> For help, please send mail to the webmaster ([email protected]),
> giving this error message and the time and date of the error.
>
>
>
> Thank you in advance for your effort and cooperation!
>
>
>
> Kind regards,
>
> Dani Petrov
>
>
>
>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
<<image003.png>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
