Hi list,
I use OTRS 2.4.7.
I have set up my role <-> agents synchronisation with Active Directory
Groups (see
http://lists.otrs.org/pipermail/otrs/2010-February/thread.html#30647)
All works fine, but now, I change some agent right's.
Agent1 who have access to file 1,2,3 now must only have access to file
2,3. I changed AD groups, right in admin roles<->agents.
But I have always Agent1 in owner list when I have a ticket in file1 !
When you want to change owner.
Do you know how I can clear this list and have only agents with file1
r/w access ?
Thanks in advance for your help
--
Guillaume Rehm
Responsable du Centre de ressources informatiques
Bibliothèque nationale et universitaire de Strasbourg
[email protected]
http://www.bnu.fr
03 88 25 28 23
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