Hello All,
i've been trying to google for an answer to this likely easy issue:
i configured otrs-ldap to fetch users from AD but i get "Panic, user
authenticated but no user data can be found in OTRS DB!! Perhaps the user is
invalid."
my config.pm file looks like this:
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'BLANKED.com';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=BLANKED,DC=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
$Self->{'AuthModule::LDAP::GroupDN'} =
'CN=BLANKED,CN=Users,DC=BLANKED,DC=com';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self->{'AuthModule::LDAP::SearchUserDN'} = '[email protected]';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'BLANKED;
$Self->{'AuthModule::LDAP::UserLowerCase'} = 0;
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
$Self->{'AuthModule::LDAP::Die'} = 1;
in the log file i get:
[Notice][Kernel::System::Auth::LDAP::Auth] User: BLANKED
(CN=BLANKED,CN=Users,DC=360t,DC=com) authentication ok (REMOTE_ADDR:
192.168.0.blanked).
Mar 31 13:12:22 otrs-test OTRS-CGI-10[4855]:
[Error][Kernel::System::User::UserLookup][Line:746]: No UserID found for
'BLANKED'!
Mar 31 13:12:22 otrs-test OTRS-CGI-10[4855]:
[Error][Kernel::System::User::UserLookup][Line:746]: No UserID found for
'BLANKED'!
Mar 31 13:12:22 otrs-test OTRS-CGI-10[4855]:
[Notice][Kernel::System::User::GetUserData] Panic! No UserData for user:
'BLANKED'!!!
so it's authenticating but due to the fact the user doesn't exist in the
otrs db it wont allow me to login. I thought this sync occured from the
"usersyncldapmap" command above.
any help much appreciated as i dont want to use the workaround which is to
create a user in otrs before they login for first time. that's just stupid
and annoying.
thanks
Neil
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