Thanks Gerald, yeah I kinda figured so too.. Nils, well, nothing else actually, just thought to make sure there is no configuration setting for that, instead of creating a Events and so on.
Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 13, 2011 at 10:52 PM, Gerald Young <[email protected]> wrote: > Pretty much that: Followup state after response for closed ticket, > Notification (Event)... > > On Wed, Apr 13, 2011 at 4:31 PM, Nils Leideck <[email protected]>wrote: > >> Dear Muhammad, >> >> On 13.04.2011, at 22:14, Muhammad El-Sergani wrote: >> >> Is there any other way to notify Agents that a ticket has been re-opened >> after being closed, other than creating an Event, and enabling in the Ticket >> settings re-opening old tickets when replied to after being closed? >> >> >> What else would you like to have? >> >> Cheers, Nils >> >> -- >> Nils Leideck >> http://webint.cryptonode.de / a Fractal project >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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