customerID is assigned with the customer in the ticket. Basically, if the customer doesn't have the CustomerID you wan't, you will need to fix that, then re-assign the customer to the ticket. http://forums.otrs.org/viewtopic.php?f=60&t=7531
<http://forums.otrs.org/viewtopic.php?f=60&t=7531>I suppose if you want to do it en masse, you can update the customerId field via SQL UPDATE command, http://forums.otrs.org/viewtopic.php?f=61&t=5931#p23875 but if you mess with the database on your own like that, it's up to you not to mess things up. On Sun, Apr 17, 2011 at 12:35 PM, Muhammad El-Sergani <[email protected]>wrote: > Hi all, > > I have an already running system, and would like to set a specific > CustomerID to some old tickets. Problem is, I can't go picking and editing > them one by one, that would take ages. > So I tried searching, then Bulk-editing them, but couldn't edit the > cusomterID. > > Any thoughts and/or ideas? > > Thanks and Best Regards, > Muhammad El-Sergani. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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