Hello-
I have installed 3.0.5 on Ubuntu 10.10 and integrated OTRS with AD on
W2K3 R2. I have configured otrs with AD and have populated my agents and
users from the company database. I am able to receive tickets in the
queue as well as through our exchange server.
I run into problems when I attempt to reply to a ticket. First the reply
page takes about 5 minutes to load but the CPU load is only at about 10%
and the network traffic experiences a momentary spike but recedes to
near flat line.
Once the page loads, I receive an error stating the email in the 'To'
field is not valid and to either change it or to not use a local
address. The email address is valid however since it populates from the
AD field and is our own company address from where the original ticket
was sent.
Is there a config somewhere I am missing or is this a common problem
with OTRS? I have looked in the forums and through the documentation and
followed all suggested configuration changes but at this point I
probably just jacked something up.
Any help is appreciated.
Michael Nikolic
PK Support
Peryam & Kroll Research Corp.
773.357.3103
[email protected]
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