Thanks Ralf,

Apologies, I solved the issue by simply resetting the clock on the server.

On Saturday, April 23, 2011, Ralf Hildebrandt
<[email protected]> wrote:
> * Muhammad El-Sergani <[email protected]>:
>> Hello all,
>>
>> I believe there's a time issue with our OTRS installation, as the time is
>> ahead of the server's time by 1 hour.
>> I have the server set @ GMT, and the customer is @ GMT+2... and the email is
>> sent @ GMT+1...
>
> How is the email sent? (SMTP? Sendmail call?)
> Which MTA are you using? What do the Received: Headers look like?
>
> --
> Ralf Hildebrandt
>   Geschäftsbereich IT | Abteilung Netzwerk
>   Charité - Universitätsmedizin Berlin
>   Campus Benjamin Franklin
>   Hindenburgdamm 30 | D-12203 Berlin
>   Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
>   [email protected] | http://www.charite.de
>
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-- 

Thanks and Best Regards,
Muhammad El-Sergani.
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