OTRS will autocomplete what it knows about. http://forums.otrs.org/viewtopic.php?f=61&t=7999
On Sat, Apr 23, 2011 at 8:02 PM, Muhammad El-Sergani <[email protected]>wrote: > Hi all, > > I'd like to know if it's possible tat OTRS adds all email addresses to its > DB by default. > > The reason I'm asking is, not all emails we send to, would belong to > customers, and hence, when creating a new ticket, or adding more email > addresses to a Reply, OTRS wouldn't auto complete, as this email is not > assigned to any pre-configured customer. > > Thanks and Best Regards, > Muhammad El-Sergani. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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