Hello all, Just wanted to add in a little thing, u can actually disable the Locking feature, by simply changing all "RequiredLock" in all necessary settings to No instead of the default Yes.
Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 1:11 AM, Muhammad El-Sergani <[email protected]>wrote: > Thanks Hugh, > > I thought along the same lines you know, but thought to ask if there was a > straight option, just to make sure. > Thanks for the input, and thanks for your time. > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Sun, Apr 24, 2011 at 1:03 AM, Hugh Kelley <[email protected]>wrote: > >> Sorry, allow me to finish that thought. You can turn the lock time down >> on a per queue basis. >> >> Setting the timeout to a very low number causes tickets to unlock very >> quickly. We keep ours at 15 minutes. >> >> Hugh >> From: Muhammad El-Sergani >> Sent: Saturday, April 23, 2011 6:51 PM >> To: Hugh Kelley >> Cc: [email protected] >> Subject: Re: Disable "Ticket Lock" >> I mean like how? :) >> >> On Sunday, April 24, 2011, Hugh Kelley <[email protected]> wrote: >> > >> > >> > >> > You can set >> > >> > From: Muhammad El-Sergani >> > Sent: Saturday, April 23, 2011 5:02 PM >> > To: [email protected] >> > Subject: [otrs] Disable "Ticket Lock" >> > >> > Dear all, >> > Is there a way to disable the "Ticket Lock" feature? I fear it's of no >> real use to us, at the moment. >> > >> > Thanks and Best Regards, >> > Muhammad El-Sergani. >> > >> > >> >> -- >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> > >
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