Indeed. No human should touch the OTRS mailbox http://forums.otrs.org/viewtopic.php?f=62&t=4694
On Mon, Apr 25, 2011 at 5:06 PM, Robert Butler <[email protected]>wrote: > >From what I understand, OTRS wants to delete messages once it downloads > them, presumably to prevent duplicate messages from entering the system. > If you've somehow set your Google email account to prevent emails from being > deleted by clients, I'm curious if OTRS continues to download the same > messages. > > I believe OTRS should have its own email account and that trying to share > it would most likely cause problems. > > > > > On Mon, Apr 25, 2011 at 4:02 PM, Muhammad El-Sergani > <[email protected]>wrote: > >> Hi all, >> >> I have a strange problem. >> >> I'm using a google business account for my OTRS. The same account is >> accessed via POP (with leave messages on server) by a Thunderbird >> client. Google mail is set to keep the accessed email in the Inbox, >> without altering it's read state. >> >> Ok, so the problem is this. When mail's accessed by OTRS first, no >> problem, both will have a copy of the email. But when accessed through >> Thunderbird first, OTRS can't pull the email then. >> >> Does anybody know of a fix for this? >> >> -- >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > A human being should be able to change a diaper, plan an invasion, butcher > a hog, conn a ship, design a building, write a sonnet, balance accounts, > build a wall, set a bone, comfort the dying, take orders, give orders, > cooperate, act alone, solve equations, analyze a new problem, pitch manure, > program a computer, cook a tasty meal, fight efficiently, die gallantly. > Specialization is for insects. > > -Robert A Heinlein > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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