Hi, On 05/03/2011 08:59 PM, Mikael Kermorgant wrote:
BUT, when the client sends an email, the agent cannot associate the created ticket to the service (or I've missed where it can be done).
You can always associate a ticket with the service/SLA by clicking *Priority* button (agent needs priority rights). This can be configured, for example, to show service list when closing ticket.
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