On 05/17/2011 04:27 PM, Michiel Beijen wrote:
I'm guessing you have tickets without articles, because you're using
ArticleStorageFS and the disk was full?
Obviously, if the disk is full, OTRS can actually not write the
tickets and not do anything remotely useful; depending on the
situation you might be able to recover emails from your email server.
You'll have to detect and get rid of the tickets that have issues
manually (maybe by using GenericAgent).
--
Mike
On Tue, May 17, 2011 at 15:14, Tiemen Ruiten<[email protected]> wrote:
Hello,
The filesystem our OTRS-installation is running on filled up completely this
Friday and unfortunately, since I was away for a long weekend, this was only
noticed on Monday. The server had a hard reboot (argh), possibly leaving the
mysql-database in an inconsistent state.
Anyway I'm now getting these errors:
[Tue May 17 12:31:19 2011][Error] [Kernel::System::User::GetUserData][150]
Need User or UserID!
[Tue May 17 12:31:19
2011][Error][Kernel::System::Queue::GetStandardResponses][249] Got no
StandardResponseID or QueueID!
[Tue May 17 12:31:19
2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID!
[Tue May 17 12:31:19
2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID!
[Tue May 17 12:31:19
2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID!
[Tue May 17 12:31:19
2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID!
[Tue May 17 12:31:19
2011][Error][Kernel::System::Ticket::TicketFlagGet][7530] Need TicketID!
[Tue May 17 12:31:19
2011][Error][Kernel::Output::HTML::ArticleCheckPGP::new][38] Need ArticleID!
[Tue May 17 12:31:19
2011][Error][Kernel::Output::HTML::ArticleCheckSMIME::new][38] Need
ArticleID!
[Tue May 17 12:31:19
2011][Error][Kernel::System::Ticket::Article::ArticleGet][1644] No such
article for TicketID (69632)!
Can someone give me some pointers on what the best course of action might
be?
Tiemen
All the accounts are retrieved with POP so the emails were unfortunately
lost. We created a mysql query to destroy all problem tickets and that
seems to have restored database consistency.
We're using ArticleStorageDB by the way.
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