Thanks for your answer. Problem still persists. All service already had been
checked. Any other ideas?
Stefan
processed by David.fx
Subject: Re: [otrs] Re-2: Service Option missing on new tickets - customer.pl
(19-Mai-2011 16:22)
From: James Roman <[email protected]>
To: [email protected]
In the Admin Interface, under Customer management, select Customers <->
Services. Click the Edit default services button.
On 05/19/2011 10:08 AM, Stefan Bauer wrote:
How to do this?
I'm having serious problems to figure out the correct places to make such
configuration changes.
Thanks
Stefan
Original Message processed by David.fx
Subject: Re: [otrs] Service Option missing on new tickets - customer.pl
(19-Mai-2011 14:52)
From: James Roman <[email protected]>
To: [email protected]
Did you assign the services to the customers, either individually or as the
default for all customers?
On 05/19/2011 06:03 AM, Stefan Bauer wrote:
Hi folks,
we just moved from otrs 2.4 to current 3.0. Unfortunately at the customer.pl
site, we're now missing the field Service.
I see all of our 50 services in the Service-Tab in index.pl. All of our
services are marked valid as well.
Any ideas are greatly appreciated.
thanks
stefan
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