Hi L.Q. Problems might include access to tickets on which the user subscribed itself, but most importantly; in the history of the (ticket|change|faq article...) the current user name is displayed instead of the old user name.
In my opinion the resolution should be found in better UI for managing accounts (not showing invalid accounts by default). -- Mike On Mon, May 23, 2011 at 16:48, LQ Marshall <[email protected]> wrote: > I understand that you can invalidate old accounts as deleting them creates a > number of issues. However as the number grows there become a practical limit > to having a gross of invalid accounts (Doesn't it?) > > > > What problems could be expected should I edit and existing account for a new > user? As I understand the design the existing account details will remain > as the account details are stored in the article/job/ticket tables? Will > this allow the new user to "see" old unassociated tickets? > > > > Appreciate your thoughts and comments. > > L.Q. Marshall > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
