Hi Muhammad, There's something like it in SysConfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom.
Lars From: [email protected] [mailto:[email protected]] On Behalf Of Muhammad El-Sergani Sent: Monday, May 23, 2011 4:01 PM To: OTRS Subject: [otrs] "Email sent on behalf of" Hello all, Is it possible to make OTRS place in the FROM header "<AGENT_NAME> on behalf of ABC Company"? And make that <AGENT_NAME> be the actual sending agent? Thanks and Best Regards, Muhammad El-Sergani.
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