Hi Robert: <shameless plug> Please see this OTRS Feature Add On: http://www.otrs.com/solutions/subscriptions/feature-add-ons/descriptions/#RestrictAccesstoCustomerBackEnds</shameless plug>
Thanks! -- Mike On Wed, Jun 1, 2011 at 14:42, Robert Poreba <[email protected]>wrote: > Mauricio, > > Yes, we are using phone tickets so I don't think this will work for us. > We could possibly try that in worst case so thanks anyway. > > Anybody else was trying something similar? > > -- > Kind Regards, > Robert > > 2011/6/1 Maurício Ramos <[email protected]> > >> Hello, here we have a group for each queue and each agent we want to >> allow giving support on that queue, we configure it to be part of that >> group. Also, each queue corresponds to a system at a customer. >> >> >> >> This suit us because we just use web tickets (when you say “log calls” I >> am understanding you are using phone tickets… I am not 100% sure if this >> group approach would suit the usage for phone tickets). >> >> >> >> >> >> >> >> >> >> [image: WeDo Technologies] <http://www.wedotechnologies.com/> >> >> *Mauricio de Andrade Ramos - Consultant II* >> Rodovia SC 401, Km 4, Espaço Primavera, Bloco C >> 88032-000 - Florianópolis - Santa Catarina - Brasil >> Tel. + 55 48 2108 0104 • Fax. + 55 48 2108 0129 >> [email protected] >> www.wedotechnologies.com >> >> >> >> >> >> >> Notice: The information in this e-mail and in any of its attachments is >> confidential and intended solely for the attention and use of the named >> addressee(s). >> If you are not the intended recipient, any disclosure, copying, >> distribution or retaining of this message or any part of it, without the >> prior written consent of WeDo Technologies, is prohibited and may be >> unlawful. If you received this in error, please contact the sender and >> delete the material from any computer. >> >> >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Robert Poreba >> *Sent:* quarta-feira, 1 de junho de 2011 08:19 >> *To:* User questions and discussions about OTRS. >> *Subject:* [otrs] Restrict agent to only see one customer >> >> >> >> Hi All, >> >> >> >> Is there a way to set some of the agents to only see and be able to log >> calls for a particular customer. >> >> >> >> We have few people in the company that only deal with one customer. We >> don't want them to see details of other customers and we don't want them to >> be able to log calls for any other customers. >> >> >> >> Please let me know if this can be done or if you know any workarounds. >> >> >> >> -- >> >> Thank you >> >> Robert >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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