Sorry for messing up the last mail, first time posting here... I create a
new post to clean up.
In create new ticket in the customer web, I have manage to remove the
queues from the list by leaving properties-match empty.
When choosing RfC as type, an associated queue should be presented in the
queue-list. However, the queue-list is still empty after type has been
selected. Hence, my second section ("ACL-show-change-queu-for-rfc") is not
working. I tried several ways, using Name and Type and nothing (e.g. Queue
=> ['Change Queue Several Nines']), nothing works.
Please advice how to configure so a specific queue is presented in the
queues drope-down list when the associated type has been selected.
This is how my ACL looks now.
$Self->{TicketAcl}->{'ACL-hide-queues'} = {
Properties => {
},
# hide the queues's for types
PossibleNot => {Ticket => { Queue =>
#['[RegExp]::','[RegExp]^*'] },
['[RegExp]^*'] },
},
};
$Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = {
Properties => {
# current ticket match properties
Ticket => { Name => ['RfC']},
},
Possible => { Ticket => {
Queue => ['Change Queue Several Nines']
},
},
};
Thanks in advance!
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