Hi Martin, On Fri, Jun 10, 2011 at 10:59, martinliu_cn <[email protected]> wrote: > Phone ticket sould be just a source of ticket. > No matter any difference of source, ticket should be same.
I'm totally with you! There should just be one "New Ticket" mask, with an option to send an email. There's no need for the "Phone Ticket"/"Email Ticket" distinction. See also https://otrsteam.ideascale.com/a/dtd/Split-ticket-to-outbound-email/92660-10369 -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
