Hi Robert, both files have to be writeable by the webserver.
Cheers, Nils On 24.06.2011, at 07:46, Robert Woodworth wrote: > Please take a look at this and tell me if there is any way to recover. > > I think I bricked my install. > > > > I installed the Turnkey Linux OTRS appliance. > > It seemed to install OK. > > Connecting to the admin dashboard was a pain because this system didn’t > follow the documentation but I got around that. > > > > My problems started when I started troubleshooting why mail wasn’t arriving > and opening tickets. > > > > I noticed an error about bad permissions on > "/usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm" > > This turned out to be a link to /var/lib/otrs/Config/ZZZAuto.pm and the > target wasn’t there. > > I thought I would be brilliant and just touch the file and copy the > permissions from > > /var/lib/otrs/Config/ZZZAAuto.pm > > > > Suddenly, when I clicked on the Admin icon on the webpage I got: > > [ OTRS ] > > > Error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: > Permission denied! > > Comment: > > Bug Report: > > > Traceback: > > ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 05:43:21 2011 > > Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: > Permission denied! > > Traceback (1230): > Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300 > Module: Kernel::Modules::AdminInit::Run (v1.13) Line: 50 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > > > Undoing what I did has not fixed anything. > > Is there ANY hope of recovery ? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Nils Leideck http://webint.cryptonode.de / a Fractal project
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