Any thoughts guys? Has anyone noticed this issue as well? On Thursday, June 23, 2011, Muhammad El-Sergani <[email protected]> wrote: > Any thoughts Gurus? :) > Thanks and Best Regards, > Muhammad El-Sergani. > > > On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani <[email protected]> > wrote: > > Dear all, > There seems to be something wrong, when I reply to an email (from OTRS) that > one other Agent wrote before me. > The scenario goes as this:1- Customer sends email > > 2- Agent replies3- I (Agent) reply back to the Agent.. my intention is to > follow up on what my colleague had just wrote earlier4- In my email, the TO > is set to the Customer (OK), and the CC is also as per the original email > (OK)... but in my email body it says the following: > > > ---- Message from Customer --- > > From: Customer > To: Customer > Cc: Original CC > Subject: Re: > Date: 2011-06-22 08:57:00 > > > Agent email body. > When it should show the following: > > > > ---- Message from Agent --- > > From: Agent > To: Customer > Cc: Original CC > Subject: Re: > Date: 2011-06-22 08:57:00 > > > Agent email body. > Any help with this? > > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > >
-- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
