Muhammad asked a valid question. I realize its a BIT off topic, but it comes back to the lack of diversity in packaging for OTRS and this lack of Diversity is going to send potential adopters to other solutions.
Im trying to run lightweight servers. Particularly rpm based installs tend to install tons of cruft I dont need or want. Last year I went to Ubuntu because, until now, it just worked 1st shot, no messing around. Other OS, it took me time to chase down the exact name of the package I needed and then I lost hours in dependency hell because RPMs seldom do the dependency checking as well as Id like. Then I discovered Turnkey which is slimmed down Ubuntu server and I found I could build REALLY fast servers with it, at the cost that I did have to install a few extra debs to make everything work right, but its not too much of a hassle. Example: Ubuntu 10 to talk to my Corp mail server (emailing error reports) I add postfix sasl2-bin Turnkey 11 to do the same, I have to add postfix sasl2-bin AND a sasl2-modules package. Not too bad and I get a MUCH leaner machine in the process. Recent installs of other apps that required dead hat, fedora centos etc have been miserable experiences. The problem with building from sources: 1) Almost NEVER works right 1st time, sometimes spending days chasing problems with the make 2) With everything installed as a package, I can do a monthly list of packages and compare different machines so that when I upgrade a package on 1, I know which others also need the same upgrade. 3) If doing everything from source was so great, WHY are there RPMs for OTRS ? Im a sysadmin and I dont have time to play at being a developer. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Muhammad El-Sergani Sent: Thursday, June 30, 2011 1:20 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Bricked install Hi Robert, Why not build your own source code? Or better, use another OS, such as free CentOS and download its available rpm? This is very well documented and is easy to setup the whole thing including the OS well under 3 hours. I'm not so experienced with Ubuntu, though I've tried it once, but I've found it to be something rather lame compared to RedHat-like distros... just my opinion guys :) On Thursday, June 30, 2011, Robert Woodworth <[email protected]> wrote: > Mixture of resultrs.Ive now lost count how many times Ive wiped the machine and started from scratch. I finally found the missing piece of sasl, so now I can send mail from the otrs box Turnkey OTRS seems to be a genuine but very lean Ubuntu 10.04 OS. The newest .deb out there for OTRS is 2.4.7 so thats what Im running. While I can now send mail to otrs, Im still not receiving yet.Because the 2.4 docs dont accurately explain 2.4.7, Im having to guess a lot. Im still in the race to see if I can get a system into production before the Microsoft group can. Right now, Im using the otrs postmaster system from the otrs cron. SHOULD I be DOING THIS ? Or should I just punt and set up fetchmail ? If I dont get mail coming on to the machine, the rest is moot. Yes I know I should be running 3.0 or above, but there arent any debs for it yet so Im stuck with 2.4.7 Suggestions how to get mail on to the machine ? -- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
