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On Jul 02, 2011 @ 02:49 pm, [email protected] wrote: Hi Jos, You are absolutely right!!! it was just my concern to get an existing comparison provided by the people who are professional in comparisons dedicated to your needs, which is our team behind [email protected], for situations where you don’t want to start long discussions - sometimes with emotional influence - on the public sector. If you know functions and you cannot get a clue just out of the available documentation and materials, we are of course always more than happy to “discuss” the options on this public mailing list, no objections at all!!! ==Ticket History== On Jul 02, 2011 @ 02:48 pm, [email protected] wrote: Hi, ------ On Jul 02, 2011 @ 02:47 pm, [email protected] wrote: Hi Darshak, Welcome to the community, first of all! ;-) For details about features to compare it with other systems, I would suggest to contact [email protected]. Regarding your question about benchmark: All I can say is that 10000 tickets should not be the problem to create, it is just one ticket per 8.5 seconds. You should of consider if the ticket is closed with 4 or 5 actions or if there is a high traffic in terms of customer contacts for a single ticket. 1000 Agents, well … AFIAK we have such systems, but I am not sure if there is one running on a single box - might depend on the definition of “a single box”. ------ On Jul 02, 2011 @ 02:47 pm, [email protected] wrote: Dear All, I have to propose a ticket system to my company. I have gone thru different ticket systems. Can you tell me what are unique features in OTRS over other systems like RT,OSTicket,KAYAKO etc. Any benchmark by OTRS? Can it handle daily 10000 tickets and 1000 agents on single box [ good quality hardware]? -- Best Regards, Darshak Modi +91 9909008245 [email protected] ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/636
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