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On Jul 02, 2011 @ 03:25 pm, [email protected] wrote: If I didn't have the need to link the tickets, I'd consider using a distribution list or procmail to copy the ticket to multiple recipients (ie, queue aliases for the otrs inbox). PostMaster would then apply the Queue based upon To: ==Ticket History== On Jul 02, 2011 @ 03:25 pm, [email protected] wrote: Hi Roland, where is that filter attribute coming from??? X-OTRS-Children-In-Queues is not a OTRS standard header to set ... or did I miss a part of you mail? Cheers, Nils ------ On Jul 02, 2011 @ 03:25 pm, [email protected] wrote: Attachment: ------ On Jul 02, 2011 @ 03:25 pm, [email protected] wrote: Hej list, I want to auto-sort a given incoming mail (identified by a subject string) as a parent into one queue with several child tickets in other queues. I thought this should be possible by adding a PostMaster Filter matching the given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" containing a comma separated list of the queues I want to create children in: "foo::bar,foo::zeta,alpha::beta". However, this does not seem to have any effect - the ticket is created in the RAW queue. If I add X-OTRS-Queue with "foo::something", a ticket is created in foo::something, and another one in the first queue mentioned in "X-OTRS- Children-In-Queues" - but they are not linked what so ever. So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to create a bunch of inter-linked parent and child tickets? DestQueue.pm looks to me like the way would be to insert "foo::bar,foo::zeta,::alpha::beta", just like I tried... Regards, Roland -- Roland Wolters Tel.: +49 (0) 21 61 / 46 43-181 Mobil: +49 (0) 160 / 74 52 624 pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283 credativ GmbH, HRB Mönchengladbach 12080 Hohenzollernstr. 133, 41061 Mönchengladbach Geschäftsführung: Dr. Michael Meskes, Jörg Folz ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1388
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