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On Jul 02, 2011 @ 03:50 pm, [email protected] wrote: Hi Jean, SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose Set "StateDefault" to "closed". If you do this, the default state of a reply is "closed". Users can still select "open", "pending" and other states. If you want to force the state to always be closed with no option to select anything else, you need to delete all entries except "closed" from StateType in the same configuration screen (just below StateDefault). Don't worry about deleting things in SysConfig, you can always revert to the default. Lars From: [email protected] [mailto:[email protected]] On Behalf Of Jean BROW Sent: Tuesday, December 07, 2010 5:18 PM To: [email protected] Subject: [otrs] Next ticket state on tickets Hi all, How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets? ==Ticket History== On Jul 02, 2011 @ 03:47 pm, [email protected] wrote: Hi, If you want close a ticket after replay, configure this line is the sysConfig _Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_ Ticket::Frontend::AgentTicketCompose###StateDefault = close Regards, Claude -------- Message original -------- Sujet : [otrs] Next ticket state on tickets De : Jean BROW <[email protected]> Pour : [email protected] Date : 07/12/2010 17:18 > Hi all, > > How do I change so "Next ticket state:" always is "sucsessfull closed" > when we replay to tickets? > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:46 pm, [email protected] wrote: Hi all, How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets? ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1662
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