This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, [email protected] wrote: Hi, In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme): <!-- dtl:block:CustomerTable --> <p> <hr> <b>$Text{"Customer Info"}:</b> $Data{"CustomerTable"} <img src="http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg";> </p> <!-- dtl:block:CustomerTable --> And get a picture of the customer in the ticket zoom view. This doesn't work in OTRS 3, because $Data{"CustomerUserID"} apparantly has no value. What is the right way to do it? Ideally, I think the image should be created by the $Data{"CustomerTable"} call, but my extremely limited knowledge of perl makes this impossible for me. Lars ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1756
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
![http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg"](http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg"){kind=link}