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On Jul 02, 2011 @ 04:09 pm, [email protected] wrote: No Comment ==Ticket History== On Jul 02, 2011 @ 03:41 pm, [email protected] wrote: No Comment ------ On Jul 02, 2011 @ 03:41 pm, [email protected] wrote: Edit Kernel/Modules/CustomerTicketZoom.pm my $From = "$Self->{UserFirstname} $Self->{UserLastname} <$Self->{UserEmail}>"; and the same in CustomerTicketMessage.m CustomerTicketMessage.pm: my $From = "$Self->{UserFirstname} $Self->{UserLastname} <$Self->{UserEmail}>"; On Wed, Dec 1, 2010 at 11:41 AM, Daniel Maher <[email protected]<dma%[email protected]> > wrote: > ------ On Jul 02, 2011 @ 03:41 pm, [email protected] wrote: No Comment ------ On Jul 02, 2011 @ 03:41 pm, [email protected] wrote: On 09/14/2010 02:20 PM, Daniel Maher wrote: > On 09/14/2010 01:45 PM, "LQ Marshall" wrote: > >>> I don't suppose anybody has any > ideas on how to go about hiding > >> email addresses from the > customers in customer.pl ? >>> >>> Thank you. >> >> Don't know what you are talking about? Don't have any point where a >> customer can view an agents email address. Only thing available in the >> basic setup is the queue email address. >> >> Where have you configured the agents email causing them to be displayed? > > I haven't purposefully configured that as an option anywhere ; this is a > vanilla installation of OTRS 2.4.7, and nothing beyond the > authentication mechanism (LDAP) and queue name has been configured. > > Please see the following screenshot where i have highlighted each > instance of the agent email address being revealed to the customer. > > http://imgur.com/Ik3Jt.png I apologise for reviving such an old thread, but I am curious to know if anybody has an answer for this question ? To summarize (again) : How can I hide the agent email addresses from view in customer.pl ? Thank you. -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1588
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