This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, [email protected] wrote: Thank you :D From: [email protected] [mailto:[email protected]] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ==Ticket History== On Jul 02, 2011 @ 04:46 pm, [email protected] wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can > someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 04:46 pm, [email protected] wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 04:46 pm, [email protected] wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:50 pm, [email protected] wrote: Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level. Cheers, Nils ------ On Jul 02, 2011 @ 03:50 pm, [email protected] wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, [email protected] wrote: Attachment: ------ On Jul 02, 2011 @ 03:50 pm, [email protected] wrote: Interesting... The archiving module is turned on but I do not see the option under ticket action as described in that document to "Archive Selected Tickets". [cid:[email protected]] [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:50 pm, [email protected] wrote: Thank you :D From: [email protected] [mailto:[email protected]] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, [email protected] wrote: Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can > someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ((enjoy)) -- Christopher T. Kuhn ------ On Jul 02, 2011 @ 03:49 pm, [email protected] wrote: Lars Jørgensen wrote : > Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53&t=6966&p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:49 pm, [email protected] wrote: Hi Mik, Did somebody help you? I would like to know about this option, too. Lars ------ On Jul 02, 2011 @ 03:41 pm, [email protected] wrote: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1578
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