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On Jul 04, 2011 @ 01:01 am, [email protected] wrote:
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========================================================================

>From root  Sun Jul  3 21:31:42 2011
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Date: Mon, 04 Jul 2011 00:51:38 +0530
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This is a notification from the Help Desk.


==Ticket History==

On Jul 04, 2011 @ 12:51 am, [email protected] wrote:
WARNING:  This is an automated message after you send out over
          100 unsolicited messages to my account and others.

Stop your customers spaming ME, my Mailinglists and my Mailservers,
and any other users of <[email protected]>. by your crap service!
We have nothing to do with YOUR Ticket-System!

========================================================================

>From root  Sun Jul  3 21:20:42 2011
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------
On Jul 04, 2011 @ 12:41 am, [email protected] wrote:
WARNING:  This is an automated message after you send out over
          100 unsolicited messages to my account and others.

Stop your customers spaming ME, my Mailinglists and my Mailservers,
and any other users of <[email protected]>. by your crap service!
We have nothing to do with YOUR Ticket-System!

========================================================================

>From root  Sun Jul  3 21:12:00 2011
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Date: Mon, 04 Jul 2011 00:31:37 +0530
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------
On Jul 04, 2011 @ 12:31 am, [email protected] wrote:
WARNING:  This is an automated message after you send out over
          100 unsolicited messages to my account and others.

Stop your customers spaming ME, my Mailinglists and my Mailservers,
and any other users of <[email protected]>. by your crap service!
We have nothing to do with YOUR Ticket-System!

========================================================================

>From root  Sun Jul  3 21:01:36 2011
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------
On Jul 04, 2011 @ 12:21 am, [email protected] wrote:
WARNING:  This is an automated message after you send out over
          100 unsolicited messages to my account and others.

Stop your customers spaming ME, my Mailinglists and my Mailservers,
and any other users of <[email protected]>. by your crap service!
We have nothing to do with YOUR Ticket-System!

========================================================================

>From root  Sun Jul  3 20:51:11 2011
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Date: Mon, 04 Jul 2011 00:17:06 +0530
From: KIRAN IT <[email protected]>
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Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module
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This is a notification from the Help Desk.

------
On Jul 04, 2011 @ 12:16 am, [email protected] wrote:
Hi Mikael,

If you want to authenticate with CAS you only need to configure Apache
to use mod_auth_cas (see
https://wiki.jasig.org/display/CASC/mod_auth_cas) .

When you have that set up you then can simply use the BasicAuth
authentication for OTRS. We have multiple customers that are using
this with good results. There's nothing that you should need to hack
in OTRS for this.

If you want you can contact us for commercial support.
-- 
Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC  Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I:  http://www.otrs.com

Increase efficiency up to 30% - get OTRS Help Desk 3.0:
http://www.otrs.com/

------
On Jul 03, 2011 @ 03:31 am, [email protected] wrote:
Hello,

I have setup otrs 3.0.5 with single sign on based on apache and mod_cas.

As this could be a problem when having different authentication scenarios
for agents and customers, I have tried to setup a CAS auth module by
copy/pasting code snippets here and there (I don't know perl...). I think
I'm almost there but I have an annoying bug I'm asking help for now.

I have created a CAS.pm file in  /opt/otrs/Kernel/System/CustomerAuth

====
use CGI;
use AuthCAS;
use CGI;
use CGI::Carp qw( fatalsToBrowser );

...

sub Auth {
    my ( $Self, %Param ) = @_;

    my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas');
    my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl';

    unless ($ENV{QUERY_STRING} =~ /ticket=/) {
    ###
    ### Redirect the User for login at CAS
    ###
      my $login_url = $cas->getServerLoginURL($app_url);
      printf "Location: $login_url\n\n";
      exit 0;
    }

    $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1;
    my $User = $cas->validateST($app_url, $ST);
    # return user
    return $User;
}
============

The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {".
It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an
infinite loop, due to falling in this condition evrytime)

Would somebody have an idea about how to fix this check ?

Regards,

-- 
Mikael Kermorgant

------
This is an automated response.  Your issue has been noted.  We'll be in touch 
soon.

Please reply to this email or visit the URL below with any additional details.

http://itsupport:1111/portal/view-help-request/5488


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