Hiya, On new ticket creation agents will get an automatic notification that there is a new ticket and a link to that new ticket...
Is it possible to have the auto response that I have set up for the client on new emails to have a link to the ticket via the customer.pl I tried <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>Customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> But I get an insufficient right message. I assume that there is a log in procedure I will need to include? Mik
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