Hello, I have searched for an anwser to this but haven't found. A bit strange since this feels like vital and basic info for statisticks from a ticketing tool.
I want to create some statistics about ticket states (incidents) for a period of time. I.e. I want to know how many ticket were in each state for each day for a period of one month. When combining time elements and state for a report, OTRS doesn't "remember" how many, e.g., incidents of state "new" it had for the specific days. It only remembers the latest status change. I made a try by closing an incident I created yesterday. I created a report before and after closing the incident. Number of incidents with state "new" was decreased with one for yesterday and "closed" increased with one. How can I create a report that remembers how many open tickets/incidents that were in status "new", "open", etc for each day for a period of time (e.g. month). Thanks in advance! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
