I fellowed excatlly what you told me, but I didn't make it work. Any other advice? I changed the name of "Customer.pm.exemple" to "Customer.pm" to solve the metioned bug.
Best regards, Xiaoxing ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Edlhuber Florian Sent: lundi 25 juillet 2011 10:51 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't set service or SLA for a new ticket Hi, I can tell you, how I did it ;) First set up the services in admin panel - Services. Second assign the services to the customers (or set default) in admin panel Services <-> Customers At this point, I see the selected (default) services in the "new ticket" window Third I made the SLAs and assigned them to the services. At this point, if I select a Service in the "new Ticket" I automatically get the correct assigned SLA(s) Do you have any information in the syslog? Regards Flo Von: [email protected] [mailto:[email protected]] Im Auftrag von Xiaoxing Meng Gesendet: Montag, 25. Juli 2011 10:44 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Can't set service or SLA for a new ticket I have already done that too. It didn't solve the problem. What about the SLAs? Best regards, Xiaoxing ________________________________ From: [email protected]<mailto:[email protected]> [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Edlhuber Florian Sent: lundi 25 juillet 2011 10:39 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't set service or SLA for a new ticket Hi Xiaoxing, after setting the services, you have to add them to the customers. In the admin panel servies -<-> customer you can add the service to the customer or set as "default service" for all hth regards Flo Von: [email protected]<mailto:[email protected]> [mailto:[email protected]]<mailto:[mailto:[email protected]]> Im Auftrag von Xiaoxing Meng Gesendet: Montag, 25. Juli 2011 10:26 An: [email protected]<mailto:[email protected]> Betreff: [otrs] Can't set service or SLA for a new ticket Hi, I am not able to set Service or SLA when I create a new ticket, although I have already make the setting in "Ticket Settings"->"SLAs" and "Services". When I try to create a new ticket, the "Service" or "SLA" can't be lanced automatically. The OTRS version is 3.0.8. Thanks for any reply! Xiaoxing
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