Hello,
I am trying to configure so the agents only have a filtered list of ticket
types to chose from when creating a ticket.
I want to filter the list based on what group the user belongs to. It
could probably work with sorting based on the queue as well I think, but
that is the second option.
This is my ACL.
$Self->{TicketAcl}->{'ACL-Name-Filter-Agents-Tickets-Type-IncidentManager'}
= {
Properties => {
User => {
Group_rw => ['Incident Management Severalnines',],
}
},
PossibleNot => {
# possible ticket options
Ticket => {
Type => ['[RegExp]^.*',], #Clear the list first
},
},
Possible => {
# possible ticket options
Ticket => {
Type => ['Incident',], #Adding the ticket types
},
},
};
What am I doing wrong? I have done similar things for the customerweb and
it works.
I have tried setting the properties for the agents front-end modules as well.
This is a showstopper for me right now, hope anyone is able to help out.
Thank you in advance!
/Niklas
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