I'd be interested in implementing TinyMCE as well. :D AJ
On 7/28/11 1:28 PM, "[email protected]" <[email protected]> wrote: >Hi Philippe, > >you won't by chance publish a diff/patch/howto for your modifications?! > >Regards >Jan Dreyer > > >-----Ursprüngliche Nachricht----- >Von: [email protected] [mailto:[email protected]] Im Auftrag von >Martignier, Philippe >Gesendet: Donnerstag, 28. Juli 2011 09:32 >An: [email protected] >Betreff: Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen) > >Hello Michiel > >The issues I got happen in the precise following case: > >An agent is copying and pasting some text, tables from different sources >(web, stand-alone applications). >When submitting the text everything seemed ok, but when we got the reply >with our response below, we can see that there are some fonts that are >bigger than others and other formatting stuff like this. > >We implemented a modify function that allows us to modify every article >in a ticket, so I am able to go back to this article with mixed fonts, >modify, put in html mode and pick the code .. there I can see that there >is a big mess with html (being imported from the copying-pasting stuff) > >The problem with the editors used by OTRS is that there are not WYSIWYG. > >TinyMCE is WYSIWYG so it solves my problem. > >I finally succeed in installing this new editor, everything works fine >and I have a plenty of new functions like fullscreen, preview, print, ... >The only thing I need to arrange is about the spellchecker. > >Hope it helps :) > >Message: 2 >Date: Mon, 25 Jul 2011 18:17:03 +0200 >From: Michiel Beijen <[email protected]> >Subject: Re: [otrs] Replace the rich editor with TinyMCE >To: "User questions and discussions about OTRS." <[email protected]> >Message-ID: > ><CABD0r12wROL7AxXRE8FQkMaznVtBcv+JsCN=mthe_t1zlvw...@mail.gmail.com> >Content-Type: text/plain; charset=UTF-8 > >Out of curiosity, what kind of issues did you have with the FCKEditor? > OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor but >obviously it might have some of the same issues. > >On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe ><[email protected]> wrote: >> Hi Martin, >> >> Many thanks for your quick answer. I am an old developer (Cobol, >>MS-Access, ...) but am not afraid to go into code. >> >> So I think I have to remove the code about the default editor and put >>the one of tinyMCE (provided by them) instead? >> >> And I just place the files in \var\httpd\htdocs\js where there is the >>fckeditor ? >> >> Will look at your example ! >> >> Philippe >> >> Message: 2 >> Date: Mon, 25 Jul 2011 15:08:16 +0200 >> From: Martin Edenhofer <[email protected]> >> Subject: Re: [otrs] Replace the rich editor with TinyMCE >> To: "User questions and discussions about OTRS." <[email protected]> >> Message-ID: <[email protected]> >> Content-Type: text/plain; charset="us-ascii" >> >> Hi Philippe, >> >> it's not planned, but yes, you can replace the RTE. The file which you >>need to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you >>need to have developer skills to do the replacement). >> >> As another example of RTE replacement see >>http://edenhofer.de/p/aloha-editor/ (OTRS 3 with Aloha Editor "beta" - >>http://www.aloha-editor.org/). >> >> ?-Martin >> >> http://edenhofer.de/ >> >> On 25.07.2011, at 14:36, Martignier, Philippe wrote: >> >>> Hi there, >>> >>> I have several issues using OTRS 2.4.8 about copy and paste with html >>>tags. >>> >>> It seems that TinyMCE is a better editor than the one used by default >>> in OTRS. (I tried also the one in OTRS 3.0 but it is the same as >>> before just with a new look) >>> >>> My questions: >>> >>> 1) is it possible to change this rich text editor with another one? >>> >>> 2) where and what file(s) to modify? I imagine there is a call to a >>> javascript with the text field in parameter >>> >>> Thanks for any help, >>> >>> Philippe >>> >>> Philippe Martignier >>> Communications Division >>> Customer Service Center >>> Email : [email protected] >>> Phone : 00 41 022 338 72 36 >>> Building : NC >>> Office : 3, 316 >>> >>> >>> World Intellectual Property Organization Disclaimer: >>> >>> This electronic message may contain privileged, confidential and >>> copyright protected information. If you have received this e-mail by >>> mistake, please immediately notify the sender and delete this e-mail >>> and all its attachments. Please ensure all e-mail attachments are >>> scanned for viruses prior to opening or using. >> >> -------------- next part -------------- An HTML attachment was >> scrubbed... >> URL: >> <http://lists.otrs.org/pipermail/otrs/attachments/20110725/77f52fed/at >> tachment.html> >> >> ------------------------------ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> End of otrs Digest, Vol 34, Issue 131 >> ************************************* >> >> World Intellectual Property Organization Disclaimer: >> >> This electronic message may contain privileged, confidential and >> copyright protected information. If you have received this e-mail by >> mistake, please immediately notify the sender and delete this e-mail >> and all its attachments. Please ensure all e-mail attachments are >> scanned for viruses prior to opening or using. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > >------------------------------ > >Message: 3 >Date: Mon, 25 Jul 2011 16:55:16 -0500 >From: Jay Coleman <[email protected]> >Subject: [otrs] Duplicate event notifications >To: "User questions and discussions about OTRS." <[email protected]> >Message-ID: <[email protected]> >Content-Type: text/plain; charset=ISO-8859-1; format=flowed > >We have an event notification for "ArticleCreate" to send a note to a >user group ("IT"), that is sending 2 identical notices every time. We >have turned of all the notifications under the agent profiles. > >In the logs, I get things like this: > >Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: >[Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to >'CUSTOMER@ADDRESS' from 'ITSupport System <SUPPORT@ADDRESS>'. >HistoryType => SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT >Support] Jet Training; Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotificati >on] >Sent agent 'Customer Updated Ticket - To IT Group' notification to >'PERSON@ADDRESS'. >Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotificati >on] >Sent agent 'Customer Updated Ticket - To IT Group' notification to >'PERSON2@ADDRESS'. >Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotificati >on] >Sent agent 'Customer Updated Ticket - To IT Group' notification to >'PERSON3@ADDRESS'. >Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotificati >on] >Sent agent 'Customer Updated Ticket - To IT Group' notification to >'PERSON@ADDRESS'. >Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotificati >on] >Sent agent 'Customer Updated Ticket - To IT Group' notification to >'PERSON2@ADDRESS'. >Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotificati >on] >Sent agent 'Customer Updated Ticket - To IT Group' notification to >'PERSON3@ADDRESS'. > >The PERSON@ADDRESS bits are to clean the log of email addresses. >PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so >on. > >An ideas on how I can track down why it is sending duplicates? > >Thanks, >Jay > > >------------------------------ > >Message: 4 >Date: Mon, 25 Jul 2011 18:47:22 -0400 >From: Gerald Young <[email protected]> >Subject: Re: [otrs] Duplicate event notifications >To: "User questions and discussions about OTRS." <[email protected]> >Message-ID: > ><cakk-ou+vowntzts_bt9apt2lek6g3ft0zch1acw3px12usz...@mail.gmail.com> >Content-Type: text/plain; charset="iso-8859-1" > >Since it's a NotificationEvent, start there. > >On Mon, Jul 25, 2011 at 5:55 PM, Jay Coleman <[email protected]> wrote: > >> We have an event notification for "ArticleCreate" to send a note to a >> user group ("IT"), that is sending 2 identical notices every time. We >> have turned of all the notifications under the agent profiles. >> >> In the logs, I get things like this: >> >> Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::**Ticket::Article::ArticleSend] >> Sent email to 'CUSTOMER@ADDRESS' from 'ITSupport System >><SUPPORT@ADDRESS>'. >> HistoryType => SendAnswer, Subject => Re: [Ticket#2011072210000013] >> [IT Support] Jet Training; Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::** >> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent >> 'Customer Updated Ticket - To IT Group' notification to >>'PERSON@ADDRESS'. >> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::** >> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent >> 'Customer Updated Ticket - To IT Group' notification to >>'PERSON2@ADDRESS'. >> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::** >> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent >> 'Customer Updated Ticket - To IT Group' notification to >>'PERSON3@ADDRESS'. >> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::** >> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent >> 'Customer Updated Ticket - To IT Group' notification to >>'PERSON@ADDRESS'. >> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::** >> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent >> 'Customer Updated Ticket - To IT Group' notification to >>'PERSON2@ADDRESS'. >> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::** >> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent >> 'Customer Updated Ticket - To IT Group' notification to >>'PERSON3@ADDRESS'. >> >> The PERSON@ADDRESS bits are to clean the log of email addresses. >> PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and >> so on. >> >> An ideas on how I can track down why it is sending duplicates? >> >> Thanks, >> Jay >> ------------------------------**------------------------------**------ >> --- OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail >> /otrs> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cg >> i-bin/listinfo/otrs> >> >-------------- next part -------------- >An HTML attachment was scrubbed... >URL: ><http://lists.otrs.org/pipermail/otrs/attachments/20110725/d8711e8d/attach >ment-0001.html> > >------------------------------ > >Message: 5 >Date: Mon, 25 Jul 2011 18:51:45 -0700 >From: "Robert Woodworth" <[email protected]> >Subject: [otrs] making sysconfig work from web gui >To: "'User questions and discussions about OTRS.'" <[email protected]> >Message-ID: <059a01cc4b36$93417700$b9c46500$@com> >Content-Type: text/plain; charset="us-ascii" > >I finally got this thing up and working with OTRS3 on Ubuntu10. > >Incoming mail created tickets in the raw queue. >Im happy about that. > >2 more problems: > >First, how do I use the "sysconfig" option from the web gui ? >When I click on it, I get this: > >SysConfig >Result >Please enter a search term to look for settings. >Powered by OTRS 3.0.9 > > >Where am I supposed to enter a search string? >There isn't any place I can find. > >Other problem: >I can manually send mail, no problem, but OTRS cant. >No errors in the mail log, in fact no mention that it even tried in the >mail log. > >Im running postfix with sasldb authentication. >As I said, mail works from command line. > >I must have missed something in the OTRS config? > > > > >------------------------------ > >Message: 6 >Date: Tue, 26 Jul 2011 09:04:35 +0200 >From: Michiel Beijen <[email protected]> >Subject: Re: [otrs] Duplicate event notifications >To: "User questions and discussions about OTRS." <[email protected]> >Message-ID: > ><cabd0r132-fzfjbtcxn4zt7bth69losuommhuhbp-khfavgx...@mail.gmail.com> >Content-Type: text/plain; charset=UTF-8 > >Hi Jay, could it be that Person1 and Person2 are in two groups? >There's a current bug report open for the event based module that if a >Person1 has more then one permission group (say Group A and Group B), and >you create an event based notification for Group A and Group B, >Person1 gets two notifications. > >-- >Mike > >On Mon, Jul 25, 2011 at 23:55, Jay Coleman <[email protected]> wrote: >> We have an event notification for "ArticleCreate" to send a note to a >> user group ("IT"), that is sending 2 identical notices every time. ?We >> have turned of all the notifications under the agent profiles. >> >> In the logs, I get things like this: >> >> Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to >> 'CUSTOMER@ADDRESS' from 'ITSupport System <SUPPORT@ADDRESS>'. >> HistoryType => SendAnswer, Subject => Re: [Ticket#2011072210000013] >> [IT Support] Jet Training; Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotifi >> cation] Sent agent 'Customer Updated Ticket - To IT Group' >> notification to 'PERSON@ADDRESS'. >> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotifi >> cation] Sent agent 'Customer Updated Ticket - To IT Group' >> notification to 'PERSON2@ADDRESS'. >> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotifi >> cation] Sent agent 'Customer Updated Ticket - To IT Group' >> notification to 'PERSON3@ADDRESS'. >> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotifi >> cation] Sent agent 'Customer Updated Ticket - To IT Group' >> notification to 'PERSON@ADDRESS'. >> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotifi >> cation] Sent agent 'Customer Updated Ticket - To IT Group' >> notification to 'PERSON2@ADDRESS'. >> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotifi >> cation] Sent agent 'Customer Updated Ticket - To IT Group' >> notification to 'PERSON3@ADDRESS'. >> >> The PERSON@ADDRESS bits are to clean the log of email addresses. >> ?PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and >> so on. >> >> An ideas on how I can track down why it is sending duplicates? >> >> Thanks, >> Jay >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > >------------------------------ > >--------------------------------------------------------------------- >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >End of otrs Digest, Vol 34, Issue 132 >************************************* > >World Intellectual Property Organization Disclaimer: > >This electronic message may contain privileged, confidential and >copyright protected information. 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