Le 2011-08-01 11:46, Alexander Rothenberg a écrit :
Hi,
we use OTRS 2.3.4 and mysql 5 as its database.
Due to an issue on our side, a few thousand useless tickets have been
created :(
I have adminrights on that OTRS-system but i cannot find any option to
delete all tickets of a specific queue.
I would like to delete them in a "clean" way from the database but
therefore i have to know the complete list of which tables?
I can identify all tickets by the queue_id of the tickets-table. They
are all unanswered and have no edits...
http://blog.otrs.org/2010/12/10/otrs-3-0-archiving-tickets/
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